Refund policy

Return & Exchange Policy

Please read the following policy carefully before submitting a return or exchange request.

In accordance with the Consumer Protection Act, customers who shop online are entitled to a 14-day appreciation (cooling-off) period, starting from the day after receiving the product (including holidays). If you wish to return or exchange your order, please retain the product in its original condition along with the order receipt, and follow the steps outlined below.


Returns & Exchanges Not Accepted in the Following Cases:

  1. The 14-day cooling-off period has passed.
  2. The product has been unsealed, worn, damaged, or stained, and is no longer in new condition.
  3. Minor cosmetic damage (e.g., slight dents or dirt on packaging) caused during shipping that does not affect product quality.
  4. Damage caused by improper storage or handling by the customer.
  5. Once an order is shipped, no changes or cancellations are allowed unless otherwise agreed.
  6. Returns/exchanges are not accepted for:
    • Customized items
    • Pre-order items
    • Opened personal hygiene products
  7. Color or image differences between photos and the actual product due to monitor display or lighting are not considered defects.
  8. If a return is initiated for personal reasons, or if the customer fails to pick up from convenience stores twice, we reserve the right to refuse future orders.

Important Note:

To protect your rights, please record a complete unboxing video. This is required for processing any claims related to defects, shortages, returns, or exchanges.


Return & Exchange Process:

  1. Contact us via contact us form State your Reason for return/exchange and we will be in contact with you within 3 business days.
  2. Items must be unopened, unused, and in their original condition, including all packaging, accessories, and promotional gifts. 
  3. After confirming your request, we’ll provide return instructions.
    • For exchanges, customers are responsible for return shipping costs.
    • Once we receive and inspect the returned items, we will arrange your refund or replacement.
  4. If the product is confirmed to be defective or incorrect, we will cover all costs and offer a full refund or replacement within the 7-day period.
  5. For customized or pre-ordered items, return eligibility is at the discretion of SPOX due to their made-to-order nature.


If You Receive a Defective or Incorrect Product:

We will gladly offer a replacement or refund if:

  • The item was damaged during shipping
  • You received the wrong product
  • The product has manufacturing defects


Refund Timeline:

  • Returns take 7-14 working days (excluding holidays) to arrive and be processed.
  • Once we verify the returned product is correct and complete, refunds will be issued within 5–7 working days.

If you have any questions, don’t hesitate to contact us via social media platforms for fast assistance.